- Started:
- February 2024
- Role:
- UX Practice Lead
- Connect:
Based in Melbourne, Thomas is responsible for leading Salsa’s customer experience (CX) practice to deliver practical user-centred solutions for clients and internal products. The CX practice is also responsible for ensuring the continued evidence-backed evolution of CivicTheme.
Thomas started out his career at Salsa, and after over a decade has come back as a “boomerang”. He brings his considerable design expertise to help Salsa design and build websites, open data portals, Rules as Code solutions and digital products.
Skillset
- User-centred design practices: user experience (UX), CX and service design
- Product management
- Entrepreneurship
- Product strategy
Previous experience
Thomas has over 12 years of experience in technology, ranging from his beginnings as a business analyst to his role as a VP of Product & CX for a global streaming service, and more recently a co-founder of his own ventures.
Qualifications
- Bachelor of Industrial Design
Hobbies
- Building products
- Homelab
- Squash
- Cycling
- Gardening
- Spending time with my wife and two kids