Introduction
Salsa Digital Pty Ltd (ABN 85 676 742 328) (Salsa Digital, we, us, our) is committed to protecting the privacy of individuals and handling personal information in a transparent, secure, and lawful manner.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information in the course of operating our digital services business.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy (APPs).
Scope
This Privacy Policy applies to personal information collected or handled by Salsa Digital in connection with:
- Website enquiries, marketing activities and events
- Recruitment, employment and contractor engagement
- Client delivery, professional services and managed services
- Service desk, support and incident-management activities
- Hosting operations, system administration, monitoring, logging and security activities
- Supplier, partner and corporate operations
This Privacy Policy focuses specifically on personal information, as defined under the Privacy Act 1988 (Cth).
In addition to personal information, Salsa Digital routinely handles confidential, sensitive and protected information that is not personal information, including client information, government information, technical data and operational records. Such information is governed by contractual obligations, client requirements and Salsa Digital’s information security policies and procedures, rather than this Privacy Policy.
Personal information we collect
The types of personal information we may collect include, but are not limited to:
- Names, contact details and organisational affiliations
- Employment and recruitment information including resumes, referee details and employment records
- Government-related identifiers when required by law or contractual obligation
- Verification information such as police checks or working with children checks, when required
- Account credentials, access records and identity verification information
- Service desk records, communications and incident-related information
- System, audit, monitoring and security records where they can reasonably identify an individual
We may also handle sensitive information (as defined under the Privacy Act) where this is required for employment, contractual or legal purposes, or where we are processing such information on behalf of a client under a contractual arrangement.
How we collect personal information
We collect personal information in a number of ways, including:
- Directly from individuals when they contact us, apply for a role, or interact with our services
- Indirectly through our clients, when we are providing services on their behalf
- Automatically through the operation of our systems, platforms and security controls
- From third parties when permitted by law or required to meet contractual or regulatory obligations
How we use personal information
We use personal information for purposes including:
- Providing, managing and supporting our services
- Recruitment, employment and workforce management
- Operating, maintaining and securing our systems and platforms
- Service desk operations, incident response and problem management
- Monitoring, auditing and improving the security, performance and reliability of our services
- Meeting legal, regulatory, contractual and reporting obligations
- Communicating with clients, partners and individuals
We only use personal information for purposes that are reasonably necessary for our business activities or as otherwise permitted or required by law.
Where we handle personal information on behalf of a client, our use and disclosure of that information is governed by the relevant client contract and instructions.
Disclosure of personal information
We may disclose personal information to:
- Our employees, contractors and partners on a need-to-know basis
- Service providers who support our business operations, systems and platforms
- Clients, where required to deliver services or meet contractual obligations
- Regulators, law enforcement agencies or government bodies where required or authorised by law
We take reasonable steps to ensure that third parties handle personal information in a manner consistent with this Privacy Policy and applicable privacy obligations.
Overseas disclosure of personal information
Some of the service providers, systems or personnel we engage may be located outside Australia. This can include cloud hosting providers, software vendors and staff or contractors working from overseas locations.
If personal information is disclosed outside Australia, Salsa Digital takes reasonable steps to ensure that the overseas recipient handles the information in a manner consistent with the Australian Privacy , including APP 8, and in accordance with our legal and contractual obligations.
Information security
Salsa Digital takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps include administrative, technical and physical safeguards aligned to recognised information security standards and government guidance. This includes access controls, monitoring, incident response processes and staff training.
Data retention and destruction
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, regulation, contractual obligation or legitimate business need.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Access and correction
Individuals may request access to personal information we hold about them, or request corrections where information is inaccurate, incomplete or out of date.
Requests should be made using the contact details below. We may need to verify your identity before processing a request.
Complaints
If you have a complaint about how Salsa Digital handles personal information, you may contact us using the details below. We will investigate and respond within a reasonable timeframe.
If you’re not satisfied with our response, you may contact the Office of the Australian Information .
Contact us
If you have questions or concerns about our privacy practices or this policy, or wish to make a complaint, contact:
Salsa Digital Pty Ltd
Suite 24, 3 Albert Coates Lane
Melbourne VIC 3000
Email: info@salsa.digital
Changes to this policy
We may revise this policy from time to time.