- Started:
- January 2025
- Role:
- Support Practice Lead & Service Desk Manager
- Connect:
Based in Perth, Jorge is responsible for managing Salsa's support services and leading our service desk operations to deliver exceptional client support.
Jorge brings over 20 years of experience in ICT delivery and operations, with deep expertise in open source technologies and digital transformation. He works closely with our support teams to implement and maintain robust service delivery frameworks while ensuring continuous improvement of our service management processes.
Skillset
- ICT service delivery
- Drupal development
- AWS cloud services
- Agile methodologies
- DevOps practices
- Digital transformation
- Team leadership
- Business process improvement
- Strategic planning
- Service desk management
Previous experience
Jorge has extensive experience in technical leadership and digital transformation. Before joining Salsa, he was the Executive Manager (Applications) at WA Police Force, where he led the development of core mobility systems and enterprise integration platforms. He previously worked in the delivery of whole-of-government platforms at the Department of the Premier and Cabinet of WA and spent almost six years as the Head of Drupal at Doghouse Agency. Jorge has also been actively involved in the Drupal community as DrupalWA Community Manager.
Qualifications
- Bachelor of Computer Science, Faculdade Ruy Barbosa
- Diploma of Business and Marketing, Cambridge International College Australia
- Digital Delivery with Agile, RMIT University
- AWS Associate Solutions Architect
- AWS Security Engineering
- AWS DevOps Engineering
- Acquia Certified Drupal Developer
Hobbies
When not working, Jorge enjoys exploring the outdoors on his road bike and spending early mornings climbing the Perth hills. He lives in Perth, Western Australia, with his wife and baby daughter.