Strategy and discovery services
Strategy and discovery services to help you quantify pain points, identify opportunities, explore viable options and pathways, and understand overall project risks, mitigations, costs and timelines.
Think tank for government
Free kick-starter for government agencies for their digital transformation. Experienced Salsa consultants made available to you to co-design pathways to capitalise on project/program opportunities.
Digital strategy and transformation
Workshops to formulate, challenge and test digital strategy. Analysis of channels, platforms, partnerships and tools leads to a coherent one-page strategy and pathways for execution.
Upfront investigation of high-risk/high-value aspects of projects. Rapid prototypes mitigate uncertainty, determine viability and provide confidence and early proof-of-value.
In-depth analysis of requirements to determine platform options, viability, approach, costs and timelines. A site assessment enables an informed decision on solution and pathways.
Discovery and digital roadmap
Structured workshops to investigate current pain points and future requirements and opportunities. Prioritisation of requirements delivers a digital roadmap for today, tomorrow and beyond.
Design and user research services
Design and user research services adopting collaborative methods to co-create user experiences that are validated, engaging, intuitive, consistent and compliant with digital service standards.
Interviewing representative users to capture objective feedback. User research allows validation of hypotheses, evidence-based iteration and refinement of products/approaches.
Visual interactive prototyping
Building interactive models to quickly demonstrate, iterate and validate product concepts. Provision of shorter feedback loops enabling efficient analysis of options prior to (expensive) build cycles.
Structured workshops encompassing design strategy, persona development, iterative and visual design. Human-centred design, when coupled with user research, leads to a validated user experience.
Design thinking encompasses design strategy and implementation to give you the most innovative and intuitive digital solution possible.
Website and application development services
Application build and migration services cover backend systems, decoupled API-first platforms, frontend and design system theming, module development, third-party integrations and test automation.
Architecting and building enterprise-grade (secure, resilient and scalable) websites. Traditional builds deliver platforms for digital engagement of government agencies and citizens.
Expert user interface engineering applying design systems or building custom themes to deliver fast, accessible, responsive and maintainable user interfaces.
Website and content migration
Process and tooling to re-platform sites and content using proven approaches that provide low-risk pathways to modern platforms. Site and content migration remove dependency on legacy sites.
Engineering to design and build modules to deliver unique requirements. Custom module development presents secure, resilient, scalable and maintainable modules for specific project requirements.
Integrating core digital assets such as websites or open data portals with technologies such as SSO, EDM, CRM, etc. Provides secure, resilient, scalable extensions to other systems.
QA and automated testing
Testing services covering functional, operational and security performance. QA services provide efficient, repeatable test coverage to build agility/innovation/confidence and insulation from change.
Technical advisory services
Technical advisory services cover deep technical expert reviews and audits across architecture, security, performance, coding standards and accessibility.
Technical advisory and coaching
Deep review of technical architecture and solution approaches. Technical advice provides access to expert resources to manage technical risk and capitalise on technical opportunities.
Find out how compliant your interactive prototypes or full site design are against WCAG 2.0 AA or 2.1 AA, or access our accessibility consulting and training services.
Structured assessment considering architecture, development, performance, config and security. Site audits highlight issues, provide recommendations and frame technical debt mitigation plans.
Detailed security assessment of security exploits/vulnerabilities and security best practice. Security audits discover security concerns, provide recommendations and frame security mitigation plans.
Structured performance testing using scripts to identify bottlenecks and breaking points. Performance audits enable evidence-based optimisation, repeat testing and performance mitigation plans.
Frontend theme audits
Assessment of UI assets such as stylesheets, client-side scripts and templates. Theme reviews offer objective assessment of accessibility, optimisation for devices/browsers and remediation pathways.
Detailed assessment of coding best practice such as code standards, patterns, security and performance. Code reviews provide objective assessment of code issues and frame pathways to code improvement.
Ensuring your website content meets users' needs, digital service standards and WCAG accessibility requirements - and is performing well with your target audience.
Creating and presenting clear technical insights on how your platform works. Technical documentation ensures knowledge transfer and continuance beyond project lifecycles and prevents siloed knowledge.
Content, training and documentation services
Content services cover strategy, writing and content testing to help meet your users' needs. Training services cover instruction manual and video creation, and instructor-led delivery.
Training course development
Producing online training assets for your team, program or platform. Training course design and manuals provide clear, easy-to-use and sharable instructions on how to manage your platform.
Training course videos
Producing video training content to build an accessible catalogue of instructions that's easily shareable and fosters information retention and engagement with the training content.
Training course delivery
Delivering instructor-led training sessions by platform experts. Training courses help staff ramp-up productivity and knowledge retention across building, publishing and content management.
Assessing and formulating content design and strategy, and producing content using online writing best practice. Helping you present easy-to-understand, effective information for citizens.
Hosting and maintenance services
Hosting and maintenance services ensure your application or website is continuously secured, patched, maintained and monitored to ensure resilience, scale and business continuity.
Website and application hosting
Providing secure, resilient, performant and scalable hosting options for your website or application. Website and application hosting provides options including mission-critical, 24/7 service levels.
Security patching and updates
Providing structured patching for security and application updates. Security patching relieves you from the burden of security patch management providing secure and up-to-date applications.
Application support and optimisation services
Support and optimisation services give you access to a dedicated helpdesk for ad-hoc fixes, patches and minor enhancements, plus proactive and continuous improvements.
Website and application support
Options for ongoing or ad-hoc support for small enhancements, bug fixes, content updates, etc. Application support uses established processes to deliver consumption-based support when you need.
Around the clock (24x7x365) support with immediate response for mission-critical applications or releases. Mission critical and emergency support provides peace of mind when needed.
Website tuning and optimisation
Continuous assessment of your application and proactive intervention. Ensures your application is proactively tuned and optimised to tailor performance, security and accessibility.
Agile and project governance services
Agile delivery and project governance services help you augment, blend, coach or manage your existing agile teams or simply build out additional capacity to deliver focused feature sprints.
Expert delivery practitioners across complex projects/programs. Management of deliverables, outcomes, risks, budgets as well as functional/business analysis and mapping to technical approaches.
Feature sprint delivery
Delivery of new features as packages of work executed by a sprint team. Feature delivery sprints can augment your project or your team and provide a flexible method of managing scope changes.
Provision of experts to advise and share agile excellence with your team. Agile coaching enables your delivery team to become self-sufficient while entrenching agile delivery processes and principles.
Formulate multi-discipline team as mixture of Salsa resources and your team resources. Deliver together to increase knowledge transfer, foster strong working relationships and address any skill gaps.
Expertise in an industry standard open source CMS, Drupal. Salsa is able to maintain, develop and re-host existing Drupal sites or create as greenfield applications, depending on your requirements.
Expertise in open source open data portal platform, CKAN. Salsa builds CKAN portals to open datasets, enabling sharing, co-creation and co-innovation.
Expertise in an industry standard open source CMS, Wordpress. Salsa can maintain, develop and re-host existing Wordpress sites or create greenfield applications, depending on your requirements.
Expertise in GovCMS platform. Use Salsa's skills and knowledge as the co-creator of GovCMS for your project.
Single Digital Presence
Expertise in Victoria's CMS platform, Single Digital Presence. Use Salsa's skills and knowledge as the co-creator of Single Digital Presence for your project.
Expertise in a fully open source (Drupal) hosting platform. Lagoon enables development teams to scale more effectively by streamlining build and deploy processes.
Proven content migration automation allowing existing site/content to be rehosted to modern platforms. Merlin allows content to be migrated from any source CMS to any target CMS.
Faster, leaner, highly scalable, lower-cost, more secure website serving layer. A static web technology that addresses foundation operations such as performance, redundancy, archiving and security.
OpenFisca is an open source rules as code (RaC) platform that can be used to encode and serve legislation and regulation as code. It’s a lightweight, modular and scalable python-based rules engine.
Designing, building, maintaining and scaling whole-of-government common platforms and programs to make it easier for public servants to deliver information and services to citizens and industry.
Designing and delivering open data platforms to help governments open up more datasets, become more transparent and promote co-creation and co-innovation with industry and citizens.
Digital services standards
Educating, validating and uplifting digital standards to comply with best practices and guidelines help deliver services to citizens that are simple, clear and fast.
Educating, co-innovating and co-contributing open source solutions with government, industry and community to promote re-use, collaboration, best practices and sharing improvements.
Co-designing, validating, building and maintaining design systems that provide a framework and tools to help designers, developers and content creators build digital products and services more easily.
Architecting, building, maintaining and scaling secure and resilient open APIs to enable co-creation and co-innovation of better services between government and industry.
Designing, building and maintaining websites and applications that are engaging, intuitive, secure, compliant, responsive, accessible and fast.
Architecting and building headless (decoupled) CMS platforms to offer secure and resilient content APIs to serve and support multiple digital channels and experiences.
Designing and building cross-platform mobile applications for native and elevated user experiences and greater user engagement.
Open government focuses on promoting transparency, citizen participation/collaboration and accountability to produce better governments.
Salsa's services around open platforms cover setting up your website or platform on a public open source cloud or a dedicated cluster, DevOps as a service, and open platform enhancements.
Salsa supports the open design movement through services such as customer journey mapping, customer research, design asset management and open design principles.
Content management systems
Designing, building and maintaining content management systems that enable you to easily create, manage and deliver digital information and services to your audience across multiple channels.
Architecting, building, hosting and scaling static web applications to enable you to deliver digital information and services that are incredibly fast, highly secure and at low cost to serve.