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Pricing
Drupal support and patching packages.
Service Desk plans are recommended for owners of business-critical or 24×7 support & patching sites who require SLA-backed, prioritised support for content updates, break fixes, minor enhancements and patching.
All prices (ex-GST) shown in:
Minimum 3-month commitment. Commit to pay annually and save up to 15%
SUPPORT ONLY
AUD$
$500
$335
/mo
$500 setup fee
$300 setup fee
Business hours - 4 Hour response
Featured inclusions:
- Unlimited tickets
- Business hours priority support
- 4 business hour response SLA
- Unlimited 15 min content updates
- Unlimited 15 min expert advisory
- Unlimited 15 min theming changes
- Unlimited 15 min website config updates
- Monthly reporting
Customise your package:
- Add an Hours Bundle at A$200/hr for those larger tasks > 15 min
- Improve your response SLA
- Add SLA-backed Security and Module Patching
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Performance Audit
- Add an Hours Bundle at USD$135/hr for those larger tasks > 15 min
- Improve your response SLA
- Add SLA-backed Security and Module Patching
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Load Test
- Add a CO2 Audit
SUPPORT & PATCHING
AUD$
$2,890
$1,865
/mo
$2,300 setup fee
$1500 setup fee
24x5 - 2 Hour response
Same day Security Patching
Featured inclusions:
- Unlimited tickets
- 24x5 priority support
- 2 business hour response SLA
- Unlimited 30 min content updates
- Unlimited 30 min expert advisory
- Unlimited 30 min theming changes
- Unlimited 30 min website config updates
- Monthly reporting
- Security patches applied < 12 hrs
- Core + Contrib updates applied monthly
- PHP updates applied monthly
- Visual, functional, and performance testing following patching
- Unlimited 30 min patch remediation
Customise your package:
- Add an Hours Bundle at A$200/hr for those larger tasks > 30 min
- Add an Hours Bundle at A$200/hr for patch remediation > 30 min
- Improve your response and patching SLAs
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Performance Audit
- Add an Hours Bundle at USD$135/hr for those larger tasks > 30 min
- Add an Hours Bundle at U$200/hr for patch remediation > 30 min
- Improve your response and patching SLAs
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Load Test
- Add a CO2 Audit
24x7 SUPPORT & PATCHING
AUD$
$4,625
$3,135
/mo
$2,900 setup fee
$1500 setup fee
24x7x365 - 1 hour response
4 Hour Security Patching
Featured inclusions:
- Unlimited tickets
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 30 min content updates
- Unlimited 30 min expert advisory
- Unlimited 30 min theming changes
- Unlimited 30 min website config updates
- Monthly reporting
- Security patches applied < 4 hrs
- Core + Contrib updates applied monthly
- PHP updates applied monthly
- Visual, functional, and performance testing following patching
- Unlimited 30 min patch remediation
Customise your package:
- Add an Hours Bundle at A$200/hr for those larger tasks > 30 min
- Add an Hours Bundle at A$200/hr for patch remediation > 30 min
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Performance Audit
- Add an Hours Bundle at USD$135/hr for those larger tasks > 30 min
- Add an Hours Bundle at U$200/hr for patch remediation > 30 min
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Load Test
- Add a CO2 Audit
Minimum 3-month commitment. Commit to pay annually and save up to 15%
SUPPORT ONLY
AUD$
$5,100
$3,420
/yr
$500 setup fee
$300 setup fee
Business hours - 4 Hour response
Featured inclusions:
- Unlimited tickets
- Business hours priority support
- 4 business hour response SLA
- Unlimited 15 min content updates
- Unlimited 15 min expert advisory
- Unlimited 15 min theming changes
- Unlimited 15 min website config updates
- Monthly reporting
Customise your package:
- Add an Hours Bundle at A$200/hr for those larger tasks > 15 min
- Improve your response SLA
- Add SLA-backed Security and Module Patching
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Performance Audit
- Add an Hours Bundle at USD$135/hr for those larger tasks > 15 min
- Improve your response SLA
- Add SLA-backed Security and Module Patching
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Load Test
- Add a CO2 Audit
SUPPORT & PATCHING
AUD$
$29,500
$19,020
/yr
$2,300 setup fee
$1500 setup fee
24x5 - 2 Hour response
Same day Security Patching
Featured inclusions:
- Unlimited tickets
- 24x5 priority support
- 2 business hour response SLA
- Unlimited 30 min content updates
- Unlimited 30 min expert advisory
- Unlimited 30 min theming changes
- Unlimited 30 min website config updates
- Monthly reporting
- Security patches applied < 12 hrs
- Core + Contrib updates applied monthly
- PHP updates applied monthly
- Visual, functional, and performance testing following patching
- Unlimited 30 min patch remediation
Customise your package:
- Add an Hours Bundle at A$200/hr for those larger tasks > 30 min
- Add an Hours Bundle at A$200/hr for patch remediation > 30 min
- Improve your response and patching SLAs
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Performance Audit
- Add an Hours Bundle at USD$135/hr for those larger tasks > 30 min
- Add an Hours Bundle at U$200/hr for patch remediation > 30 min
- Improve your response and patching SLAs
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Load Test
- Add a CO2 Audit
24x7 SUPPORT & PATCHING
AUD$
$46,675
$31,980
/yr
$2,900 setup fee
$1500 setup fee
24x7x365 - 1 hour response
4 Hour Security Patching
Featured inclusions:
- Unlimited tickets
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 30 min content updates
- Unlimited 30 min expert advisory
- Unlimited 30 min theming changes
- Unlimited 30 min website config updates
- Monthly reporting
- Security patches applied < 4 hrs
- Core + Contrib updates applied monthly
- PHP updates applied monthly
- Visual, functional, and performance testing following patching
- Unlimited 30 min patch remediation
Customise your package:
- Add an Hours Bundle at A$200/hr for those larger tasks > 30 min
- Add an Hours Bundle at A$200/hr for patch remediation > 30 min
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Performance Audit
- Add an Hours Bundle at USD$135/hr for those larger tasks > 30 min
- Add an Hours Bundle at U$200/hr for patch remediation > 30 min
- Add proactive scans and checks
- Add Australian sovereign & Security Clearance resources
- Add an Accessibility Audit
- Add a Usability and UX Audit
- Add a Security Audit
- Add a Load Test
- Add a CO2 Audit
Let us know your requirements and we’ll build a package with you
Reach out to explore your options
Let us know your requirements and we’ll build a package with you.
Drupal experts
Best-in-class Drupal experts.
Trusted by Australian government.
11+ years Drupal experience
You’re in expert hands
Global top 15 Drupal contributor
Committed to Drupal and the Drupal community
Supporting 400+ Drupal websites
Delivering security and smooth functionality for our clients
Trusted by Australian government
Official service provider, giving you peace of mind
Exceptional support
Exceptional support.
Giving you peace of mind.
Salsa provides the following support services to keep your website secure, fast and running smoothly.
Managed maintenance
Proactive scans and updates to protect your website
Security patching
Protect your website against cyber attacks
Basic tasks and updates
Improve your site with minor fixes, content publishing, on-page SEO, and more
Minor enhancements
Improve performance, user experience and accessibility
Helpdesk
Get answers from a global team of experts
Advanced ticketing system
Full and easy visibility, with real-time ticket tracking with detailed logs
GovCMS
Salsa and GovCMS
Since 2018 Salsa Digital has been the service partner for the largest and most successful shared services program for the Australian government, GovCMS. Salsa has designed, built and managed the open source technology stack that is securely powering over 350 government sites.
