Dedicated Drupal patching and maintenance services. Keep your Drupal site secured and up-to-date at all times.

Ensure your website remains up-to-date, secure, and running smoothly with our SLA-backed Drupal patching and maintenance services, delivered by a dedicated team of Drupal experts 24/7 across the globe.

Not patching your website can expose it to significant security, performance, and usability risks, potentially leading to lost customers, revenue, and reputation. Regularly applying patches and maintaining up-to-date software is essential for ensuring the security, stability, and overall success of a website.

How

How does it all work.
It’s as easy as 1-2-3.

Together, we will assess if our service is a good fit for your project. Then we’ll formalise a statement of work
and then get started as per the steps outlined below.

01

Initial assessment

Conduct an initial assessment to review your Drupal site, identify its version and installed modules, and evaluate existing security measures and performance.

02

Identify updates

Monitor Drupal channels and Update Manager to identify available updates and patches.

03

Evaluate updates

Review release notes and prioritize updates based on security, bug fixes, and enhancements.

04

Download patches

Download patch files or updated versions from reputable sources and verify their integrity.

05

Test in staging

Set up a staging environment to test updates and address any issues before applying to the live site.

06

Apply updates

Back up your live site, apply patches and updates using appropriate tools, and verify their successful application.

07

Post-update monitoring

Continuously monitor site performance, security, and functionality to identify and resolve post-update issues.

08

Ongoing maintenance and support

Monitor Drupal channels and provide regular patch management with expert support to keep your site secure, up-to-date, and efficiently maintained.

Security

Patch and protect.
Significantly reduce cyber security threats.

We actively monitor Drupal security advisories, official patches, and relevant module updates specific to your website. Our regular Drupal patching service ensures your website is protected from known security vulnerabilities by promptly applying the latest security patches as they become available. This safeguards your site against attacks, data breaches, and unauthorized access, while also maintaining customer trust, complying with data protection regulations, and preventing potential financial and reputational damage associated with compromised security.

Up to date

Keep up to date.
Latest features. Least bugs.

Above and beyond security, regular patches keeps your site up to date with the latest features and bug fixes. These updates enhance your website’s functionality, improve compatibility with plugins and themes, and ensure that you use the latest features available in Drupal. This results in a consistently high-quality user experience, allowing you to retain and attract more visitors while reducing the risk of technical issues and site downtime.

Performance

Optimise performance.
Reduce downtime.

Applying patches and updates regularly can help improve load times, responsiveness, and overall user experience. We also monitor your site’s performance to ensure load times are maintained or improved. By addressing potential performance bottlenecks and reducing downtime, we help you provide a fast, reliable, and enjoyable experience for your site visitors, which can lead to better search rankings, increased engagement, conversions, and customer satisfaction.

24x7

24x7 dedicated team.
Drupal experts.

Your site is patched, supported and maintained by a dedicated team of Drupal experts with extensive experience in managing and maintaining Drupal sites. You can have peace of mind knowing that our dedicated global team works diligently 24×7 to resolve any patch issues and ensure smooth and uninterrupted operation.

Testing

Proactive testing and monitoring.
Prompt resolution.

Beyond simply applying patches and updates; we proactively conduct visual and functional tests of your Drupal site to detect and address any potential issues before they escalate. Our prompt resolution of problems helps maintain your site’s stability and minimize the impact of any disruptions. This proactive approach ensures that your website remains functional and accessible to users, protecting your online presence and reputation while reducing the likelihood of costly emergency repairs.

Service level guarantee

SLA backed guarantee.
Or your money back.

Our SLA-backed patching service options provides you with a guaranteed time window security patches are applied from the moment they become available. This reduces your website’s vulnerability window of attack and thus risk of a cyber hack.In the unlikely event we don’t get to patch your site within the SLA window, then you will receive SLA credits.

Reporting

Monthly patch reports.
Complete visibility.

Receive a comprehensive monthly patch report that summarizes all the patches and updates applied to your Drupal installation each month. This ensures you have full visibility and stay up to date with the latest security fixes, feature updates, and bug fixes implemented on your website. The report provides transparent and detailed information on the patches applied, including core updates and module patches. It gives you complete visibility into the changes made, patch-related issues encountered, and the resolutions provided, allowing you to stay well-informed about your website’s security posture.

Inclusions

Standard inclusions.
With every site.

Priority Drupal security updates

Immediate security updates are applied as soon as they become available, protecting your website against the latest threats.

Regularly Drupal module updates

Periodic updates to Drupal modules to ensure your website stays current with the latest features and bug fixes.

Testing and validation

Post-update checks, both automated and manual, maintaining the quality and performance of your website.

Basic troubleshooting and remediation

Identification and remediation of minor issues and bugs that may arise after updates to ensure smooth operation of your site.

Zero touch or one-touch deploy

Optional automated deployment of updates reduces manual effort and mitigates cyber security threats by reducing the attack surface.

Monthly patch reports

Regular patch reports provide an overview of maintenance activities, enhancing transparency, record-keeping, and compliance.

Offsite backups *

Regular backups are stored securely offsite, providing peace of mind and facilitating easy recovery in case of data loss.

Security breach restoration *

Rapid restoration services after a security breach minimize damage, protecting your website and its data.
*For higher tiers only

Pricing

Drupal SLA and cyber protection patch plans.
One for every budget.
Select a patch plan that suits your budget and risk profile. Select a tier from either professional, enterprise or cyber protection.
Recommended for website owners who prioritize security updates within reasonable timeframes and semi-regular application updates to core and third-party modules.
All prices shown in:
Minimum 3 month comittment. Commit to and pay annually and save up to 15%.

PROFESSIONAL - SMALL

AUD$

$325

$215

.00/mo

Essential Security Patching

For small sites or organizations looking for essential security patching, automated tests, and basic update management within a budget-friendly price point.

Featured inclusions:

PROFESSIONAL - MEDIUM

AUD$

$465

$310

.00/mo

Enhanced Security Patching

For medium sites or organizations that require faster security patching, more frequent core and contrib updates, and efficient deployment processes for improved website performance and security.

Featured inclusions:

PROFESSIONAL - LARGE

AUD$

$675

$450

.00/mo

Rapid Security Patching

For larger sites or organizations that need a higher level of security with rapid security patching, monthly core and contrib updates, and seamless deployment processes for enhanced website protection and reliability.

Featured inclusions:

Get in touch

Where to from here?
All roads lead to Rome.
There’s a lot to take in, so we thought we’d help. Want to learn about your options? Contact us.

FAQ’s

Questions you may have?
These are the most popular.
Can’t find the answer you’re looking for?
Book a time to chat with us and a member of our team will get back to you as soon as they can.
Typically anywhere between 4 to 72 hours, depending on a number of factors including the package tier you are on.
The speed at which Drupal patches can be applied depends on several factors, including the severity of the security vulnerability, the complexity of the website, and the availability of the developer or agency responsible for applying the patch
In general, Drupal security patches are released as soon as possible after a vulnerability has been discovered. The Drupal Security Team provides advance notice of upcoming security releases, allowing website administrators and developers to prepare for the patching process.
Once a security patch is released, website administrators and developers should aim to apply it as soon as possible to minimize the risk of exploitation. The time required to apply the patch will depend on the complexity of the website, the number of modules and customizations installed, and the thoroughness of the testing process. In some cases, patches may require significant modifications to the website’s code or database, which can increase the time required for testing and deployment. However, it’s essential to prioritize timely patching to ensure the security and stability of your Drupal website.
Drupal officially provides support for the following versions:
Drupal 7: Drupal 7 is supported until November 2023.
Drupal 8: Drupal 8 is no longer officially supported as of November 2021.
Drupal 9: Drupal 9 is supported until November 2023.
Drupal 10: Drupal 10 is the current major version of Drupal and is fully supported.
It’s important to note that Drupal 8 no longer receives security fixes and no new feature development. Drupal 7 and Drupal 9 will receive only security fixes until its end of life in November 2023, after which no further updates will be provided.
Website administrators and developers should plan to migrate their Drupal 7, 8 and Drupal 9 sites as soon as possible to ensure ongoing support and security updates. Migrating to Drupal 10 from Drupal 8 and 9 is generally simpler than previous major version upgrades due to Drupal’s commitment to backwards compatibility, but may still require some level of custom code and module updates.
If there is a compatibility issue when upgrading or patching a Drupal website, it can cause errors or unexpected behavior that can affect the functionality and user experience of the site. Compatibility issues can occur for various reasons, such as conflicts between different modules or themes, changes in the Drupal core architecture, or custom code that is not compatible with the new version of Drupal.
In some cases, compatibility issues can be resolved by updating or modifying the modules or themes that are causing the issue. However, in other cases, it may be necessary to modify custom code to resolve the issue.
It’s important to thoroughly test the website after any major updates or patches to identify and resolve any compatibility issues before deploying the changes to the live site. It’s also a good practice to have a backup of the website before making any significant changes to allow for easy rollback in case of any issues that may arise.
It’s important to note that our monthly patching package fees includes fixes of any minor remediation issues however excludes any major compatibility issues. In the event of such cases, we will inform you immediately of the issue(s) and provide you options to enable you to make an informed decision on how to best proceed.
Yes, the flexibility of our service allows you to upgrade or downgrade your package at any time. If you have chosen a yearly pricing plan and wish to downgrade during the year, we will reconcile the balance accordingly.

Proof

100s of sites. 1000s of patches.
But who’s counting.
Since 2011, from the days of Drupal 6, we’ve been patching, maintaining, and supporting hundreds of sites across multiple Drupal versions for mission-critical, large-scale Drupal multi-site portfolio programs across government, education, and enterprise.

Drupal 7

X
sites
X
patches
since 2012

Drupal 8

X
sites
X
patches
from 2015 to 2021

Drupal 9

X
sites
X
patches
since 2020

Drupal 10

X
sites
X
patches
since 2022

Upgrade services

Need help upgrading to Drupal 10?
We’ve helped many. We can help you too.
We’ve developed streamlined and repeatable processes to upgrade or rebuild older versions of Drupal to Drupal 10.

Drupal 7

Rebuild your Drupal 7 site on Drupal 10
Rebuilds start from A$20K+
Since Drupal 10 is not backward compatible with Drupal 7 you can choose to either rebuild “like for like” or take advantage of a new modern theme.

Drupal 8

Upgrade your Drupal 8 site to Drupal 10
Upgrades start from A$10K+
Upgrading from Drupal 8 is a multi-step process. During the upgrade process we identify and remediate all issues including incompatible or deprecated modules.

Drupal 9

Upgrade your Drupal 9 site to Drupal 10
Upgrades start from A$5K
Upgrading from Drupal 9 is relatively smooth. Here we simply run the Drupal 9 upgrade process and remediate any issues identified, including incompatible or deprecated modules.

About us

Who is Salsa?
More than a latin dance.
Salsa is an open source digital innovation company that’s devoted the past 11+ years to mastering its craft in Drupal. We are currently responsible for managing many of the largest Drupal websites on behalf of the Australian Government.

Official service provider

Official service provider of 4 major government programs across Australia.

Drupal contributor

Top 10 international ranking in 2022 for Drupal contribution.

Enterprise security

ISM/IRAP certified service provider for GovCMS. Enterprise grade security in other government programs.

Supporting 400 websites

Responsible for supporting over 400 Drupal websites across Australian Government.

Values-driven culture

Accountability, transparency and authenticity are 3 examples of Salsa’s 8 key values.re magna aliqua.

Digital innovation company

Salsa is a digital innovation company with a pioneering spirit.

Dedicated Drupal patching and maintenance services. Keep your Drupal site secure and up-to-date at all times.

Ensure your website remains up-to-date, secure, and running smoothly with our SLA-backed Drupal patching and maintenance services, delivered by a dedicated team of Drupal experts 24/7 across the globe.
© 2023 Salsa Digital is located on the traditional lands of the Wurundjeri-willam people of the Kulin Nation. We pay our respects to Elders both past and present and recognise Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land.
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