Our Support team is excited to hear from you
Drop us your email and we'll be in touch within 24 hours to discuss your options
Expert support for your Drupal, GovCMS, CKAN, OpenFisca and WordPress projects
Keep your website secure, up to date, and running smoothly with Salsa’s SLA-backed Service Desk. Whether you’re on Drupal, GovCMS, WordPress, CKAN or OpenFisca, our permanently staffed support team delivers reliable technical support, minor enhancements, proactive advice and monthly patching to give you peace of mind.
With over a decade of experience supporting digital platforms across all levels of government, we’re not just responsive — we’re proactive. We combine deep technical expertise with smart reporting, giving you full visibility over your site’s health, patching status and support activity.
Flexible support plans to suit your needs
Our support is structured into three tiers to match your organisation’s criticality and working hours:
Core – Business hours support with 4-hour response SLA and unlimited 15-minute tickets
Essential – 24x5 support with 2-hour response SLA and unlimited 30-minute tickets
Mission Critical – 24x7x365 support with 1-hour response SLA and unlimited 30-minute tickets
You can also add optional extras like SLA-backed patching, Australian-based security cleared staff, and comprehensive audits for accessibility, performance, UX and sustainability.
Let us take the load off your team — and ensure your site stays fast, secure, and ready for anything.