At a glance
Overview
Department of Social Services' challenge
The Department of Social Services needed a way to improve visibility of the health of content across its website to gain support to improve content quality. With numerous pages managed by different teams and individuals, tracking ownership, content status, and coordinating updates was challenging.
Department of Social Services' transformation
Based on DSS’ concept, Salsa developed an intuitive dashboard tool that integrates into the DSS website as a collapsible footer. The tool provides authenticated users with instant access to page metrics, content health, ownership details and migration status. Staff can now easily request content reviews, check readability scores and monitor visitor engagement from both desktop and mobile.
The outcomes
Simplified content ownership tracking and visibility with the ability to assign and recommend page owners
Streamlined content review process through review requests and migration status tracking
Enhanced content quality monitoring with quick access to key page metrics, readability scores and visitor analytics
“The Salsa team did a great job bringing our vision to life. The tool takes useful information about a page’s performance and presents it on the page itself, making everything far more visible and accessible to our staff.”
Detailed case study
Below is detailed information on the challenge, transformation and final outcomes/benefits.
Department of Social Services’ challenge — no intuitive way to manage content
The Department of Social Services managed a large website with content distributed across multiple teams and individuals, making it challenging to maintain clear ownership and accountability. Identifying who was responsible for specific pages was difficult, and there was limited visibility when content needed updates or review.
The department needed a solution to provide quick access to page insights while streamlining content management processes.
Department of Social Services’ transformation — building an intuitive insights dashboard
Salsa developed an innovative dashboard tool that appears as a collapsible footer on the DSS website, providing authenticated users with instant access to vital page information. The tool displays crucial details, including page ownership, migration status indicators, and key metrics such as readability grade level, last updated date and recent visitor numbers.
The dashboard was designed with flexibility in mind, featuring a responsive interface that works seamlessly across both mobile and desktop devices. Staff can easily assign page owners, request content reviews, and track migration status from 'in review' to 'complete'. The collapsible design ensures the tool doesn't interfere with the user experience while maintaining quick access to the DSS intranet and other essential resources.
The outcomes — an easy way to monitor and manage content for the DSS
The Web Page Insights Tool transformed how DSS staff manage their website content by:
Providing clear ownership accountability with readily visible page owner assignments
Enabling proactive content maintenance through review requests
Streamlining migration processes with clear status tracking
Improving content quality monitoring through readability scores and engagement metrics
Supporting flexible workflows with mobile-friendly access and integration with internal systems
About the Department of Social Services
The Department of Social works to improve the economic and social wellbeing of individuals, families and vulnerable members of Australian communities. DSS partners with government and non-government organisations to develop and deliver evidence-based policies, programs and support services. The department's key focus areas include social security, families and communities, disability and carers, and housing support.