Menu
Enterprise Drupal support.
A dedicated global team of Drupal experts available 24x7.
Ensure your website remains up to date, secure and running smoothly with our dedicated SLA-backed Drupal service desk. We offer 24/7 support, diverse expertise, fast response and resolution times, a range of support options, and security patching to give you peace of mind.
Not having Drupal support, patching or maintenance can lead to a range of negative consequences for your website, including security vulnerabilities that put your website and your customers' personal information at risk, website downtime that results in lost revenue and a negative user experience for your customers, decreased website performance that can impact user experience and drive customers away from your site, and difficulty in implementing new features, which can put you at a disadvantage compared to your competitors.
Services
All Drupal support services.
At a glance.
A summarise of our services are as follows:
Managed maintenance
Proactive scans and updates to prevent issues and ensure your website is always running smoothly.
Security patching
Regular security patching to ensure your website is up to date and protected against cyber attacks.
Helpdesk
Your support questions answered by a global team of experts to help you get the most out of your website.
Basic tasks and updates
Basic tasks ranging from content updates, user admin, website analytics, image optimisation, on-page SEO, etc
Small fixes and repairs
Troubleshoot and repair error messages or any other broken parts of your website.
Minor enhancements
Small changes to improve performance, security, accessibility and user experience.
How we help
How our Drupal support help desk works.
Your wish is our command.
We provide a user-friendly and efficient support ticketing system, combined with fast response times, skilled experts and proactive communication, ensuring that your support needs are addressed promptly and effectively.
Submit a support request
Easily submit your support requests through our user-friendly ticketing system, email or Slack.
Expert assessment
Our team of Drupal specialists reviews your request, diagnosing the issue and providing an estimated time for resolution.
Fast, effective support
We work diligently to resolve your issue and provide regular updates throughout the process.
Ongoing maintenance and monitoring
Our team proactively monitors your site, identifying potential issues and providing preventative maintenance.
24x7x365
24x7 Drupal support.
We never sleep, so you can!
24×7 Drupal support ensures your website stays up and running smoothly at all times, without any downtime. This can help you avoid disappointing your customers due to technical issues or errors on your website. With round-the-clock support from our team of Drupal experts, you have peace of mind, knowing that any Drupal-related issues will be quickly and efficiently addressed. This keeps your website secure, stable and available whenever your customers need it.
Service level guarantees
SLA backed guarantee.
Our word, your peace of mind!
Our SLA-backed support provides you with a guaranteed response time for any Drupal-related issues. You can also take advantage of our SLA-backed security patch services, guaranteeing patches are applied within a specific window. When combined, this reduces the risk of extended website downtime, ensures that your website remains available to your customers, and keeps your website secure and up to date.
Experts
Dedicated, global Drupal experts.
The Drupal best, from east to west.
Access a dedicated support team of highly experienced Drupal experts from around the globe. Our deep Drupal knowledge means we can resolve issues and carry out patching and maintenance tasks quickly and efficiently. You’ll also have access to a diverse team of Drupal experts across backend, frontend, content and administration. This ensures the right support engineer with the best expertise works on your support tickets.
Response times
Quick response. Quick resolution.
Swift to act and quick to fix!
Fast response and resolution times mean that any issues with your website or security patches that have been released can be actioned promptly and efficiently. This helps minimise website downtime so your customers have uninterrupted access to your website. It also provides a positive user experience.
Service
Big bugs. Little features.
Bugs squashed, features polished!
We understand that website support can come in many different forms. That’s why we cover a diverse range of support items, including bug fixes, security patching and maintenance, small feature requests, and even urgent content updates. From minor hiccups to major crises, we’ve got you covered.
Security
Security. Patches. Applied.
Warding off cyber baddies, one patch at a time.
Regularly applied security patches protect your website from vulnerabilities that hackers and cybercriminals exploit to gain unauthorised access. This reduces the risk of data breaches and other security threats. This also safeguards your online reputation and customer trust. Our security and application patching services give you peace of mind, knowing that your website is protected.
Features
Standard inclusions
Foundations for a great help desk experience.
A summary of our standard inclusions, the essential foundations of our enterprise Drupal service desk experience.
Multi channel support
Offering support through phone, Slack and web tickets, we make it easy and convenient for you to get the help you need.
Transparent billing and reporting
Our transparent billing and reporting practices ensure you’re always aware of your service consumption, eliminating surprises.
Support activity logs
Keep track of every support interaction with our detailed activity logs, ensuring full transparency and easy access to past resolutions.
Site uptime monitoring
Maintain site performance with our proactive uptime monitoring, minimizing disruptions and maximizing availability!
Ticketing system
Monitor the progress of your support requests with our real-time ticketing system, giving you the information and reassurance you need.
ITIL compliance service management
Experience best-in-class service management with our ITIL-compliant processes, ensuring consistency, efficiency and quality!
Pricing
Drupal support and maintenance packages.
For every level of service.
Professional service desk plans are recommended for website owners who need basic help, such as answering inquiries, making simple content updates, resolving non-critical issues, enhancing minor website features and applying ad-hoc security updates and application patches.
All prices shown in:
Minimum 3 month commitment. Commit to an pay annually and save up to 15%
PROFESSIONAL - SMALL
AUD$
$100
$66
.00/mo
Helpdesk
For DIYers who need prioritized access to experts for answering Drupal questions.
Featured inclusions:
- Priority access to Drupal experts
- Unlimited 15-min helpdesk responses
- A$170/hr for responses > 15-min
- A$0 setup fee
- Suitable for DIYers
- Priority access to Drupal experts
- Unlimited 15-min helpdesk responses
- USD$113/hr for responses > 15-min
- USD$0 setup fee
- Suitable for DIYers
PROFESSIONAL - MEDIUM
AUD$
$200
$133
.00/mo
Helpdesk & content updates
For site owners who need non-critical content updates applied on their behalf.
Featured inclusions:
- Priority access to content authors
- Unlimited 15-min content updates
- A$165/hr for tasks > 15-min
- A$100 setup fee
- Perfect for content updates
- Priority access to content authors
- Unlimited 15-min content updates
- USD$110/hr for tasks > 15-min
- USD$67 setup fee
- Perfect for content updates
PROFESSIONAL - LARGE
AUD$
$300
$200
.00/mo
Helpdesk & technical updates
For site owners who need non-critical content updates, break fix support, minor enhancements and application patching.
Featured inclusions:
- Priority access to Drupal developers
- Unlimited 15-min website updates
- A$160/hr for tasks > 15-min
- A$300 setup fee
- Great for technical updates
- Priority access to Drupal developers
- Unlimited 15-min website updates
- USD$107/hr for tasks > 15-min
- USD$200 setup fee
- Great for technical updates
Minimum 3 month commitment. Commit to an pay annually and save up to 15%
PROFESSIONAL - SMALL
AUD$
$85
$56
.00/mo
Helpdesk
For DIYers who need prioritized access to experts for answering Drupal questions.
Featured inclusions:
- Priority access to Drupal experts
- Unlimited 15-min helpdesk responses
- A$170/hr for responses > 15-min
- A$0 setup fee
- Suitable for DIYers
- Priority access to Drupal experts
- Unlimited 15-min helpdesk responses
- USD$113/hr for responses > 15-min
- USD$0 setup fee
- Suitable for DIYers
PROFESSIONAL - Medium
AUD$
$170
$113
.00/mo
Helpdesk & content updates
For site owners who need non-critical content updates applied on their behalf.
Featured inclusions:
- Priority access to Content authors
- Unlimited 15-min content updates
- A$165/hr for tasks > 15-min
- A$100 setup fee
- Perfect for content updates
- Priority access to Content authors
- Unlimited 15-min content updates
- USD$110/hr for tasks > 15-min
- USD$67 setup fee
- Perfect for content updates
PROFESSIONAL - Large
AUD$
$255
$170
.00/mo
Helpdesk & technical updates
For site owners who need non-critical content updates, break fix support, minor enhancements and application patching.
Featured inclusions:
- Priority access to Drupal developers
- Unlimited 15-min website updates
- A$160/hr for tasks > 15-min
- A$300 setup fee
- Great for technical updates
- Priority access to Drupal developers
- Unlimited 15-min website updates
- USD$107/hr for tasks > 15-min
- USD$200 setup fee
- Great for technical updates
All prices shown in:
Minimum 3 month comittment. Commit to and pay annually and save up to 15%.
ENTERPRISE - SMALL
AUD$
$500
$333
.00/mo
Business Hours - 4 Hour Response
For site owners requiring SLA backed Enterprise Drupal support.
Featured inclusions:
- Business hours priority support
- 4 hour response SLA
- Unlimited 15-min website updates
- A$150/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Suitable for Enterprise site owners
- Business hours priority support
- 4 hour response SLA
- Unlimited 15-min website updates
- USD$100/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Suitable for Enterprise site owners
ENTERPRISE - MEDIUM
AUD$
$1000
$666
.00/mo
24x5 - 2 Hour Response
For business-critical sites that require 24×5 SLA-backed Enterprise Drupal support.
Featured inclusions:
- 24x5 priority support
- 2 hour response SLA
- Unlimited 15-min website updates
- A$145/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Great for business-critical sites
- 24x5 priority support
- 2 hour response SLA
- Unlimited 15-min website updates
- USD$97/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Great for business-critical sites
ENTERPRISE - LARGE
AUD$
$2500
$1666
.00/mo
24x7x365 - 1 Hour Response
For mission-critical sites that require 24x7x365 1 hour response SLA-backed Enterprise Drupal support.
Featured inclusions:
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 15-min website updates
- A$140/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Ideal for mission-critical sites
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 15-min website updates
- USD$93/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Ideal for mission-critical sites
Minimum 3 month comittment. Commit to and pay annually and save up to 15%.
ENTERPRISE - SMALL
AUD$
$425
$283
.00/mo
Business Hours - 4 Hour Response
For site owners requiring SLA backed Enterprise Drupal support.
Featured inclusions:
- Business hours priority support
- 4 hour response SLA
- Unlimited 15-min website updates
- A$150/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Suitable for Enterprise site owners
- Business hours priority support
- 4 hour response SLA
- Unlimited 15-min website updates
- USD$100/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Suitable for Enterprise site owners
ENTERPRISE - MEDIUM
AUD$
$850
$566
.00/mo
24x5 - 2 Hour Response
For business-critical sites that require 24×5 SLA-backed Enterprise Drupal support.
Featured inclusions:
- 24x5 priority support
- 2 hour response SLA
- Unlimited 15-min website updates
- A$145/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Great for business-critical sites
- 24x5 priority support
- 2 hour response SLA
- Unlimited 15-min website updates
- USD$97/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Great for business-critical sites
ENTERPRISE - LARGE
AUD$
$2125
$1416
.00/mo
24x7x365 - 1 Hour Response
For mission-critical sites that require 24x7x365 1 hour response SLA-backed Enterprise Drupal support.
Featured inclusions:
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 15-min website updates
- A$140/hr for tasks > 15-min
- A$500 setup fee
- Daily backups & uptime monitoring
- Ideal for mission-critical sites
- 24x7x365 priority support
- 1 hour response SLA
- Unlimited 15-min website updates
- USD$93/hr for tasks > 15-min
- USD$333 setup fee
- Daily backups & uptime monitoring
- Ideal for mission-critical sites
Other services
Just in case you need help elsewhere.
We’ve got you covered.
Optional services we offer if you ever need it.
Audits and remediations
Full, in-depth audits across security, performance, accessibility, patch levels, SEO and other areas.
Expert advisory
Solution architecture, technical advisory, solution direction, best and emerging practices, and general sounding board.
Training
Content admin training, user admin training, developer training, training documentation and videos.
Website design and rapid prototyping
UI/UX design services and prototypes to create high-quality, visually appealing interactive designs.
Development, theming and integrations
Custom development, theming and integrations to build a Drupal site that’s secure, fast, and easy to use and maintain.
Content migrations
Streamlined and automated content migration services, using a suite of tools and processes to ensure repeatability, predictability and reliability.
Upgrades and rebuilds
Upgrades and rebuilds to Drupal 10 using a suite of tools and automations to ensure project speed and quality, while reducing costs.
Enterprise secure and green hosting
Scalable, secure and sustainable hosting solutions designed for enterprises running Drupal.
Get in touch
Where to from here?
All roads lead to Rome.
There’s a lot to take in, so we thought we’d help.
1. Something urgent? Help me now.
2. Want to learn more? Contact us.
About us
Who is Salsa?
More than latin dance.
Salsa is an open source digital innovation company that’s devoted the past 11+ years to mastering our craft in Drupal. We’re currently responsible for managing and supporting many of the largest Drupal websites on behalf of the Australian Government. Could we have this dance?
Official service provider
Official service provider of 4 major government programs across Australia.
Drupal contributor
Top 10 international ranking in 2022 for Drupal contribution.
100+ sites upgraded
Upgraded 100+ Drupal sites automatically on behalf of the Australian Government.
Supporting 400 websites
Responsible for supporting over 400 Drupal websites across Australian Government.
Values-driven culture
Accountability, transparency and authenticity are 3 examples of Salsa’s 8 key values.
Digital innovation company
Salsa is a digital innovation company with a pioneering spirit.
